Alicia Demo Version
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Communicating at Work
Lessons

Improving Communication Skills (R)

Effective Oral Communication

Effective Written Communication

Effective Nonverbal Skills

Effective Word Use

Giving and Receiving Feedback

Handling Anger

Dealing with Difficult Coworkers

Dealing with a Difficult Boss

Dealing with Difficult Customers

Required lessons are indicated by (R).
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10. Practice, practice, practice

Remember the old saying, "Practice makes perfect"? Well, it’s true. It’s almost impossible to do something over and over and get worse. Habits (both good and bad) develop through repetition. By practicing your speaking, writing, listening, and interpreting skills, you will become a good communicator.

Try these:

  • Speaking: Make a decision to remove "uh," "ah," and "ums" from your speech.
  • Writing: Write a two-paragraph note to a friend. Then read it and rewrite it in simpler and clearer words.
  • Listening: As you listen to a teacher, remove everything from your mind except what the teacher is discussing.
  • Interpreting: Watch a person as he talks and try to "read between the words."
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