Alicia Demo Version
× 2

Communicating at Work
Lessons

Improving Communication Skills (R)

Effective Oral Communication

Effective Written Communication

Effective Nonverbal Skills

Effective Word Use

Giving and Receiving Feedback

Handling Anger

Dealing with Difficult Coworkers

Dealing with a Difficult Boss

Dealing with Difficult Customers

Required lessons are indicated by (R).
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Assessment

1. You can learn a lot by watching yourself on video.

2. If you are not a natural communicator, training will help.

3. If people don’t understand you, it’s their fault.

True False

4. Part of communicating is interpreting situations and knowing how to respond.

True False

5. Different situations require different types of communication.

True False
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