Alicia Demo Version
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Communicating at Work
Lessons

Improving Communication Skills (R)

Effective Oral Communication

Effective Written Communication

Effective Nonverbal Skills

Effective Word Use

Giving and Receiving Feedback

Handling Anger

Dealing with Difficult Coworkers

Dealing with a Difficult Boss

Dealing with Difficult Customers

Required lessons are indicated by (R).
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Assessment (continued)

6. People are born communicators, so communication practice doesn’t help.

True False

7. Body language can say more than your words.

True False

8. Being a positive communicator in the workplace means you are not working.

True False

9. Your voice on a recording sounds different from what you hear when you speak.

True False

10. Watching yourself on video is not worth the time.

True False
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