Alicia Demo Version
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Communicating at Work
Lessons

Improving Communication Skills (R)

Effective Oral Communication

Effective Written Communication

Effective Nonverbal Skills

Effective Word Use

Giving and Receiving Feedback

Handling Anger

Dealing with Difficult Coworkers

Dealing with a Difficult Boss

Dealing with Difficult Customers

Required lessons are indicated by (R).
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Assessment (continued)

11. Being skilled at communication

a. is not important because of computers

b. can be traced to how soon you learned to talk as a child

c. is a natural ability

d. can be learned

12. What we hear or read is influenced by

a. our background

b. our experience

c. our beliefs

d. all of these choices

13. Typical results of poor communication are

a. misunderstandings

b. mistakes

c. anger

d. all of these choices

14. Who is responsible for making sure a written communication is understood?

a. the reader

b. the writer

c. a supervisor

d. a coworker

15. You communicate your attitude when you

a. sigh

b. make a comment

c. smile

d. all of these choices

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