Alicia Demo Version
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Communicating at Work
Lessons

Improving Communication Skills (R)

Effective Oral Communication

Effective Written Communication

Effective Nonverbal Skills

Effective Word Use

Giving and Receiving Feedback

Handling Anger

Dealing with Difficult Coworkers

Dealing with a Difficult Boss

Dealing with Difficult Customers

Required lessons are indicated by (R).
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Assessment (continued)

16. If you are good at talking,

a. you will always be able to deliver your intended message

b. you may or may not be able to deliver your intended message effectively

c. you do not have to worry about how well you communicate

d. improving your communication skills is not an important priority

17. Training to be a better communicator is

a. helpful for everyone

b. confusing

c. helpful for only a few people

d. a waste of time

18. How formally you should speak to another person depends on

a. the person’s title

b. the person’s gender

c. the relationship you have with the person

d. None of the above

19. Whether you should use email, the phone, or face-to-face conversation for a communication

a. depends on how much time you have

b. makes no difference

c. relates to the type of situation

d. depends on your personality

20. Body language can show

a. how nervous you are

b. how confident you are

c. your stress level

d. all of the above

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