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Improving Communication Skills (R)
Effective Oral Communication
Effective Written Communication
Effective Nonverbal Skills
Effective Word Use
Giving and Receiving Feedback
Handling Anger
Dealing with Difficult Coworkers
Dealing with a Difficult Boss
Dealing with Difficult Customers
Required lessons are indicated by (R).
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Watch three people talk, but don’t tell them. Then write a brief summary of things you would change if you were each person.
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Work Habits
Workplace Effectiveness
Business Etiquette
Communication Skills
The Job Search
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