Analyze the problem
When any complex situation exists, ask yourself what the real problem is, just as the motorcycle workers did. Think about the questions that When any complex situation exists, ask yourself what the real problem is. need to be answered. Some typical questions to ask:
- When did the problem occur?
- Who are the people involved?
- What materials were used?
- How are things usually done?
- What is not quite right?
Imagine that you work as a travel planner for the Around-the-Globe Travel Agency. Your job requires you to think through all the uncertainties that affect a client’s travel. Your job is to problem solve the best way to get the client from one place to another.
Assume one of your clients, the vice president of a Chicago computer company, has a five-day business trip to Jamaica. What questions must you as a travel planner answer?
- What time of day does the traveler need to be in Jamaica?
- What is the time zone difference between Jamaica and Chicago?
- By what time does the traveler have to leave Chicago to arrive in Jamaica prior to the meeting?
- Does the traveler want to use a particular airline?
- What day does the traveler want to return?
- How early can the traveler leave Jamaica?
