Alicia Demo Version
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Communicating at Work
Lessons

Improving Communication Skills (R)

Effective Oral Communication

Effective Written Communication

Effective Nonverbal Skills

Effective Word Use

Giving and Receiving Feedback

Handling Anger

Dealing with Difficult Coworkers

Dealing with a Difficult Boss

Dealing with Difficult Customers

Required lessons are indicated by (R).
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Tips for Improving Communication Skills

Doctors having a discussion at work
  1. Care about being a good communicator
  2. Get training
  3. Don’t assume people will understand you
  4. Match formality to setting
  5. Listen to your recorded voice
  6. Watch yourself on video
  7. Analyze your body language
  8. Project a positive attitude
  9. Fit communication to situation
  10. Practice, practice, practice
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